SmallBizGenius Analysis
Printique receives overwhelmingly positive reviews for its high-quality prints and excellent customer service. Customers consistently praise the company's attention to detail and the durability of their products, making it a popular choice for preserving precious memories.
Category Breakdown
Scores based on analysis of 292 recent reviews
Product Quality
9.5/10Reviewers consistently praise the high quality of Printique's prints, photo books, and other products. They often mention the accurate colors, sharp details, and durable materials, with one customer stating, "The quality of work is the best I've seen anywhere."
75 reviews mention thisCustomer Service
8.8/10Many reviewers highlight Printique's excellent customer service, noting their responsiveness and willingness to resolve issues. For example, one customer shared, "I contacted Printique by phone and the issue was resolved immediately."
25 reviews mention thisPackaging & Shipping
8.0/10Customers appreciate the careful packaging that protects their prints during shipping, though some mention occasional delays. One reviewer noted, "Thankful that the packaging is so good…package had been damaged, but pictures were not damaged at at all!"
20 reviews mention thisEase of Use & Software
7.5/10Several reviewers find Printique's software easy to use for creating photo books and prints. One customer stated, "I keep using Printique as it's the only photobook creation software that just works."
10 reviews mention thisPrint Options & Customization
8.2/10Reviewers appreciate the wide range of print options and customization features available. Customers like the ability to choose different surfaces, sizes, and paper types, as one reviewer mentioned, "I love the paper options for pictures."
15 reviews mention thisColor Accuracy
7.0/10While many reviewers praise the color accuracy of Printique's prints, some have experienced issues with overexposure or color correction. One reviewer complained about prints being "very over exposed," while another mentioned forgetting to disable color correction.
8 reviews mention thisPros & Cons
What Customers Love
"Every single print is flawless."
"I contacted Printique by phone and the issue was resolved immediately."
"Thankful that the packaging is so good…package had been damaged, but pictures were not damaged at at all! Superior packaging!"
"I keep using Printique as it's the only photobook creation software that just works."
"I love the paper options for pictures. They make such a nice alternative to the usual glossy & matte!"
Common Complaints
"However, I have issues with timely shipment. Two of three shipments have been later than expected, the last one late by almost a week."
"Both prints were extremely expensive and were very over exposed. I'm actually not going to use either one."
"AI destroyed my images and the entire order is garbage. I am getting a refund."
"the overall quality of the pictures came out good, but some of the picture lower right corner were damaged or defective (looks like it is starting to peel)."
"Cover got a little worn during shipping could use more protection"
Common Questions About Printique
Answers derived from customer review patterns
Is Printique legit and trustworthy?
Yes, Printique appears to be a legitimate and trustworthy photo printing service. The vast majority of reviewers express satisfaction with the quality of their prints, the customer service they received, and the overall experience. Many customers have been using Printique for years, indicating a high level of trust and reliability. While some reviewers have reported occasional issues with shipping or color accuracy, these seem to be isolated incidents rather than widespread problems.
Based on 80 reviewsDoes Printique have good customer service?
Yes, Printique is frequently praised for its excellent customer service. Many reviewers mention that customer service representatives are responsive, helpful, and willing to go the extra mile to resolve any issues. Customers have reported that Printique promptly addresses concerns, offers solutions, and provides valuable advice. Several reviewers specifically commend Printique for quickly resolving problems related to lost or damaged orders.
Based on 25 reviewsIs Printique worth it for small business?
Printique can be a worthwhile option for small businesses seeking high-quality photo printing services. The company's commitment to quality, customization options, and reliable customer service make it suitable for creating marketing materials, client gifts, and other professional prints. While Printique may not be the cheapest option available, the superior quality and attention to detail can justify the higher price point for businesses that prioritize a professional image. However, businesses should weigh the cost against their budget and consider whether the occasional shipping delays could impact their timelines.
Based on 15 reviewsWhat types of prints does Printique offer?
Printique offers a wide variety of print options, including photo prints, canvas prints, metal prints, acrylic prints, and photo books. Customers can choose from different paper types, finishes, and sizes to customize their prints. Printique also offers Giclee prints, which are high-quality archival prints suitable for fine art reproduction. The availability of various options allows customers to select the best print type for their specific needs and preferences.
Based on 15 reviewsWhat is Printique's return policy like?
The reviews do not provide explicit details regarding Printique's formal return policy. However, the reviews suggest that Printique is responsive to customer issues and willing to reprint orders or provide refunds in cases of errors or damage. Customers have reported that Printique promptly addresses concerns and works to find a satisfactory resolution. It is recommended to contact Printique's customer service directly for specific details about their current return policy.
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